Our right of return is / is based on the Swiss law for online trading. We are in Switzerland and operate under Swiss law. For details see: “Return and refund when buying online“.
Return process and return costs
The return process is based on a request, which is started by the buyer via contact form and checked by the sales and possibly approved / or rejected. Costs of shipping at the time of purchase and if necessary on return (should this be approved) are to be borne by the buyer.
Delivery with defects
Our goods are packed very well and transport damage can almost be ruled out. If you receive an item but defective, we can repair the defect for you. In this case please also send an application via contact form.